![]() ![]() When someone reaches out to you on Facebook Messenger, it creates an opportunity for your business to follow-up. If you have to choose between a company with support and another without, which would you pick? Which one would you return to? Unsurprisingly, once people start messaging businesses, it often becomes their top way to contact businesses. Imagine you’re about to make a big purchase. Just knowing messaging is available is enough for some customers. In a poll by Facebook, the majority of people who message businesses say that the option helps them feel more confident about a brand. If your company is open to dialogue, your company is easier to trust.Īnd that trust can be earned on reputation alone. More than 74% of respondents message business to make a purchase.Some 75% of respondents message businesses for support.More than 81% of respondents message businesses to ask about products or services.Here’s how people use Facebook Messenger, according to a Facebook research poll: Additionally, more than 59% expect to message businesses to make purchases. In a global survey run by Facebook, more than 70% of people said they expect to be able to message businesses for customer service. Provide quality customer serviceĭigital natives expect your business to be online and available. Thinking about using Facebook Messenger for business? Here are some of the top benefits. Benefits of using Facebook Messenger for business Businesses can use it to answer questions from customers or as an advertising channel.įacebook Messenger is free to use for anyone with a Facebook account and an internet connection. Messenger is also a popular customer service channel for brands that have a presence on Facebook. As of June 2021, Facebook is testing an in-app payment system, Facebook Pay, that will allow users to request and send money through Messenger. Users can personalize their experience with a selection of chat themes, stickers and custom reactions featuring avatars. The platform supports text messaging, voice and video calls (including group video calls). ![]() ![]() Over 1.3 billion users around the world (and 181 million in the United States alone) use Messenger to stay connected with friends and family - and businesses. What is Facebook Messenger?įacebook Messenger is Facebook’s dedicated messaging app and platform. P.S.Bonus: Get a free, easy-to-use Customer Service Report Template that helps you track and calculate your monthly customer service efforts all in one place. Got ideas for cool lenses? Tag us on Twitter! In the future, more partner lenses will be added to our lens carousel.Įach month, between 50-70 new lenses will be added, so that by the end of 2021 there will be over 300 to choose from. For our launch, FC Barcelona, the World Wildlife Fund, and the World Health Organization collaborated with our talented team of animators to create lenses that perfectly capture their spirit. Our partners are also joining in on the fun and offer amazing lenses, exclusive to Viber. Instant Augmented Reality (AR) lenses overlay images on top of surroundings, Attention-Grabbing Filters add a creative layer to your visuals, Expressive Masks accurately follow your facial movements, and Beautification Features enhance your images with touches like lipstick, blush, and a variety of hair colors. Currently, we have four different kinds of lenses for you to play with: With each lens, you’ll experience something unique. Even more so, is the opportunity to see our users having some fun after a very challenging year and a half, relying on the more functional aspects of technology.Īfter months of work, planning, and creating Viber lenses are finally out for you to use! Lenses are the perfect way to spice up your chats, with exciting photos, videos, and even GIFs – something that can only be done on Viber. Our Director of Marketing, Cara Katzew, echoes this sentiment: “This is an exciting opportunity to show how two messaging giants can collaborate rather than go head-to-head. In this sense, we very much complete each other. Snapchat does so by inspiring creativity and expression, and Viber through privacy, protection, and security. Both companies put their users at the center and want to empower people when using our apps. The partnership with Snap was natural for us, here at Viber. Now everything is different with the exciting launch of Viber lenses, you can express yourself with unlimited characters (pun intended). Remember when text messages used to have character limitations? You couldn’t really express yourself fully.
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